Our Most Recent Service Reviews
The Technician was very helpful and they were very upfront about the pricing. My only issue with them is that the pricing didn't seem very fair. I was told I needed a new thermostat & contactor and they were going to charge me $600 to replace my old ...ones. I bought a thermostat for $50 and contactor for $25 and replaced both my self. Very simple process if you just do some Googling. With those parts being so cheap I don't understand why they needed to charge $600! I understand markup and labor cost but that seems a little extreme.
Lighten Up helped me install a new kitchen and worked me from the planning stages when they had many great ideas not only regarding plumbing and electrical, but every aspect of the job. It was great to feel like Scott had my back during the entire ...project and saw everything through to completion! And even after the project was done, when I forgot to add a switch in the original bid, he sent one of his guys out and installed one at no extra charge...these guys are super! I highly recommend them for any job!
Pricing was competitive. They were able to answer all of my questions. No hidden charges. The technician, Ryan was friendly and efficient. Good experience.
Jacob was thorough, professional and made sure that I had a clear understanding of his findings. I would recommend LightenUp to anyone looking for HVAC services.
Good and fast service
No problems, Always slip Us in somehow. Awesome service. Wes is a hell of a nice guy, knows his stuff! Would refer to anyone. Five stars
They are able to service multiple tasks which makes it simple for a Homeowner....and, if a technician isn't sure of his diagnosis or fix, he is able to phone someone who is able to provide additional information!
We needed an emergency shower repair. Thomas of Lighten Up was here within 3/4 of an hour. Repairs were completed, and other plumbing work was completed while he was here. Thomas was professional, courteous, and knowledgeable. Bob
New customers mean nothing to Lighten Up. I scheduled a HVAC maintenance two weeks ahead of time for a Friday afternoon. My appointment was cancelled last minute with the excuse that they needed to get there "regular customers" in before me. They offered ...to reschedule me another week out, with no guarantee they wouldn't just cancel again. How are they supposed to build a customer base without investing in new relationships. I do not recommend Lighten Up, that's no way to treat a new client especially when informed I have a time crunch trying to sell my house.
Kyle was very helpful and helped me understand my electrical issue very quickly. I didn't have a big project, just needed the input of a professional and he was able to answer all my questions.
Outstanding !! ... I had a Lighten Up plumber (Seth) and an electrician (Caleb) out on the same day to check into 'problems' I was having in the water heater, and old lighting fixtures in the hallway. The visit went great with both technicians ...working to find the source of the problems, then solutions. I appreciated the recommendations they made for my consideration , especially discussing the prevention of being surprised by problems in the future. Because my house was built in 1961, things ARE starting to need attention and replacement. They were very professional and took time to answer my questions and explain things. Kudos to them and the company. An addendum : I have used Lighten Up now for several years, for my heating and cooling, my plumbing and electrical needs. Best customer interaction ever. Annual check on the A/C was done today (Wes) and again, superb .... everything described, and explained. Give them all a 10 out of 10.
Steven was great, knowledgeable and thorough.
After dealing with another plumbing company and getting no results, I decided to call Lighten Up. I immediately liked their phone demeanor and their willingness to get someone to our house that day. Stephen showed up on time, was very courteous, ...diagnosed and fixed our boiler issue in about eight minutes. He then found another issue with the boiler (that I had noticed before, but wasn't concerned as it did not affect the operation of the boiler) and repaired it in about 10 minutes. We now have heat and boiler is back to functioning perfectly. Thank you Stephen and Lighten Up. You will definitely be my first call from now on.
Fast response. Great service. Honest and upfront pricing. Highly recommended. I don’t do a lot of reviews, but when you get treated right, it’s important to let others know.
Wes is very attentive to my questions and concerns. His knowledge of the furnace is excellent and he explains things very well. You have a great employee!
Travis visited our home today to check on our whole house fan. His kindness and professionalism impressed me and I was also impressed with the speed of his response to my call for service. Lighten Up has good people that you can depend on.
Always on time, polite, and fast. Jacob was all of these , and I am happy with the result.
Technicians from LightenUp are professional, helpful, and thorough. Everyone I have worked with has been personable and knowledgeable. I recommend them to everyone!
Tom showed professionalism in his troubleshooting and clearing of the obstruction to the main waterline, was up front in cost of procedure to clear the line
We are new to Loveland, CO and had purchased a "flipped" home. We found a good number of things that were either not redone correctly or were original and not in the shape we wanted with the plumbing. When I was grinding overly soft / molded strawberries ...in the food grinder, the pipe connection to the grinder blew and I had strawberry mush everywhere. The connection had been made with a compression fitting, doesn't work on PVC pipes. The vibration from the grinder had loosened it and voila! Yucky mess to clean up. We could put the pipe back on but we wanted someone who knew more than we did to fix it properly. Happily, I rather accidentally called Lighten Up based on their Google reviews. Thomas was available first thing in the morning, showed up promptly and what a pleasure! It's so nice to have someone come who takes the time to walk you thru things and really knows his stuff. Charges were reasonable. We did end up signing up for their program that gives you two HVAC checks per year, one electrician check and one plumbing check. The cost was the same as two HVAC checks on sale... so it's a great deal and helped us know that things in this 70s era home would be caught before they became a problem, particularly our boiler that is original to the house. Thomas replaced the food grinder with a less powerful one to reduce vibration, re-piped under the sink to correct the weirdnesses, added a PRV that was missing in our utility closet and checked other plumbing areas and showed us what wasn't up to code and what might cause a problem because the flipper used sub-standard plastic parts. Something we had noted... but it's never a bad thing to get confirmation and an explanation. Really appreciated the text with Thomas' pix so I knew who was coming. He was properly suited up for the COVID situation and very professional.
Arrived when he said he would. Very courteous and professional. I liked getting text notification with a photo so I knew who to expect and had a specific time frame. This company responded quickly & provided me the information I needed. Thank you!!
The service was thorough and recommendations for future maintenance were discussed. He wore a mask while he was here . He was a pleasant person and I was pleased with the service.
Quick response and very friendly. I will definitely use this company again.
These guys are the real deal. Price was right on for what they were doing. Both technicians were polite and knowledgeable, the work was done quickly (same day as estimate!) and they left no mess. They wore shoe covers, gloves and masks without any ...request from us. This is the second job I've had this company do and I will count on them from now on.
My first experience with Lighten Up Plumbing won't be my last! The communication was excellent, our service person was on time, professional, and kind. He was thorough, took his time, and explained everything. I would recommend Tom & Lighten Up ...Plumbing to anyone looking to have work done!
Kyle was a pro who answered my questions.
The technician did a wonderful job. He was very knowledgeable and professional.
Take it from someone who worked for them and several other electrical service companies before and after.....THEY ARE WAY OVERPRICED. DONT PAY THEM WHAT THEY QUOTE YOU GET A SECOND OPINION. They made me quote people for hundreds over what jobs should ...cost...I have worked for companies before and since working for them that easily charge 40%-60% less with THE SAME QUALITY OF WORK. NONE OF THEIR EMPLOYEES ARE ANY MORE HIGHLY TRAINED THAN ANYWHERE ELSE. You are not paying for more experience. You are paying for their own inefficiency. As an employee, the owner, Tye Chadwick, admitted that to us that he charges customers more to make up for his business model and inefficiency. So if you pay for them then good on ya but you wasted money.
I would not recommend Lighten Up Plumbing to anyone. They charged me $249 to snake a kitchen drain. The tech was good, nice and knew what he was talking about. This is $100 job and no way $249. The kicker is when I called to talk to them about the ...bill they took my name and never called me back like they said they would. Save your money and find another plumber.
Lighten Up sanitized my HVAC system for free!
I've hired them 4 times for electrical and plumbing stuff. Communication to get scheduled is always a piece of cake. They're always very polite and professional when they arrive, they're very upfront about pricing, and the work has always been solid. Way ...better than your average contractor.
Lighten up came to our house and quickly figured out why we had no power to the garage. They were prompt with the repairs. The technician was very knowledgeable and helped us understand why the problem occurred and what was needed to fix it. I highly ...recommend Lighten up to my friends and neighbors.
Not only did Michael make my husband and I feel really good about calling but he didn't do any pressure sales either and I liked that he kept my husband and I informed in the loop while I was in dialysis he was amazing and I will definitely keep this ...company on speed dial.
Thomas fixed our bathroom leaks and did so professionally and efficiently. Couldn’t be happier! Best in Fort Collins.
Very professional and honest estimates. Products carried, however, are considered of good value for the price on various websites.
They are the absolute best! Our furnace went out and we had another company come look at it first. The other company said it could not be fixed and they wanted us to buy a whole new furnace that they quoted 8,000-10,000. ligten up came out and actually ...diagnosed the problem and fixed it right away for hardly any money! I will never use anyone else for HVAC plumbing or electric.
We have had to call Lighten Up 3 times within these last 3 years for big projects. Each time someone has arrived to help with a great attitude, an extensive amount of knowledge that they are ready to share, and their timing is impeccable. This company ...and their technicians are so helpful and incredible. Thank you all for everything you’ve done for our family.
Thomas was great. On time. He was quite professional, explained everything to me in a way I could understand. He walked me through what he would do. He did exactly what he said he was going to do. Plus he explained to me everything Lighten Up could ...do for around the house. Being a recent widow this all was so appreciated and needed at this time. Thank you so very much. One of my best decisions was to choose this company, especially after spending time with Thomas and seeing how he did his work.
These guys were awesome, straight forward and honest. Very polite, they repaired the pipe in fair time, and they didnt charge me an arm and leg to boot. When next in need I will have them baxk!!
I was very pleased with Lighten Up Plumbing. Thomas completed the job quickly and efficiently. He was knowledgeable and patient with answering all my questions. From this day forward whenever I have any plumbing issues I will most certainly be contacting ...them again.
They were amazing! Top of the notch. Stephen was superb!
Excellent service for an emergency call. Very appreciative of their response. Highly recommend
I am so very impressed with Lighten Up staff and service. At 4:15pm during the COVID quarantine, my husband plugged something in to an outlet in the garage that "popped" and zapped all of our electricity. Within 5 minutes, half of our circuits ...returned, half would not run. I called 3 previous numbers for electricians, all of whom had already gone home or didn't answer the phone. Lighten Up answered on 2nd ring, listened to the problem and promptly sent out a certified electrician for a small "diagnosis/travel fee" of $29. He arrived within 1 hour, quickly assessed the situation, and even fixed another problem in another area of the house. I will be calling Lighten Up for all of my future plumbing, heating, cooling and electrical problems in the future! So thankful that during this time of unease, there is a company that is willing to help ease the anxiety of other problems that pop up!
Aaron was great and helped was very personable and gave us some ideas to improve our kitchen lighting. Not a bad salesman either
Couldn't be happier! Called yesterday for two separate issues, and within 24 hours I'm completely back to normal. Tony is one of the most professional, considerate, knowledgeable, and overall great people I've met in a long time. He took the time to ...explain every possible option, listened intently to my concerns, made unbiased recommendations, and then went above and beyond in both the efficiency and quality of his work. The company sets the labour charges at a somewhat expensive rate, but I can tell you that those dollars not only get you a first-rate professional tradesman, but the entire team around them. From the person who answered my call initially to the scheduler, and right down to Tony himself, your money ensures you have an entire business behind your job, rather than just one individual and his or her tool bag. I know things are crazy nowadays and so I'm very pleased to have spent my money in a manner that ensured a top class organization continues to receive business. I highly recommend this company to anyone.
Great service fair prices
I wouldn't call anyone else. Michael was great! The tech that came on 3/31 was great as well. He certainly didn't deserve to get so muddy.
Tony was great. He kept trying to clear the drain until he finally got it.
Thomas West did a great job. Pointed out other problems and recommended solutions. Very happy with service. Will recommend to others.
Great service and value! Felt like the installation was very thorough and I will not hesitate to use this company in the future.
Toby did an excellent job on all mybhome repairs - very knowledgeable, professional, and pleasant.
Serviced main panel... Great price... Well done... Getting ac/hear looked at now
Tony was prompt, very professional, and explained every step of the repair process. He provided me with a price before starting the job, and completed the work on a timely basis. I will definitely be using this company for my future plumbing projects.
So thankful that Lighten Up was able to help us same-day with two water leaks, and extra thankful that they sent Tony Syracuse as our technician. He was prompt, friendly, explained everything to us and made the repairs quickly. We will definitely use ...them again the future!
Steven was very professional and helpful. Also quick to let you know exactly what he needed to do to complete his inspection. I am very happy to give him an excellent review.
Very delighted with service. Our concerns and questions were answered very professionally and politely .
All of above !!!!
I really liked the quick response when I requested quote for home boiler repair Friday morning. They had a service man to our home that afternoon Stephen was quite knowledgeable and diagnosed the problem. He also taught me alot about our ...boiler/radiator/water heater system in the process. He ordered the part but couldn't get it in until Monday so he devised a safe temporary fix that gave us heat over the weekend. He came back today and completed the job as scheduled. Cost of repair was reasonable. I will use Lighten Up for future repairs and service.
Great work and excellent customer service.
I have used Lighten Up several times, and have been extremely happy each time. They are on time, professional, friendly, and get the job done quickly! I will use them for all my plumbing needs.
Chris was very knowledgeable, prompt personable and efficient technician. I am very satisfied with the work.
Aaron was great! Lighten Up Plumbing always do a wonderful job.
Our water heater developed a massive leak about 2 PM on a Friday. Lighten Up had a technician to our house before 3 and the water heater was replaced and operational by 8 PM that day. Tony (the plumber) was very professional. He explained the cause of ...the failure and offered 3 choices for replacement. There was no high-pressure sales, only a thorough explanation of the options. Tony and Wes were both professional and took care to protect floors and walls when bringing in, and removing the new/old water heater. I will definitely contact Lighten Up for future HVAC, plumbing and electrical needs!
Wes was very personable, professional, knowledgeable, & seems to genuinely care about the customer. He explained everything in detail, & took great attention to making sure we were satisfied. All in all, it was a pleasant experience!
Michael was polite, courteous, professional. He mentioned the other services available from Lighten up Plumbing, which we will be give them a call.
Good Italian food as advertised.
For months Lighten up has been working with us to repair and then eventually replace our heating system. They have been very fair and honest about what was goin on. Their team was here this week to replace the system after a total failure ( system was ...30+years old) and they had to rearrange their schedule. Then the final invoice was less than the quote! Everyone has been helpful and professional from the office staff to the techs and management. All is working well. Would make them my first choice for any future needs.
They have been in and out in a reasonably time,very friendly and kept us informed about the work that was done.
The guys were very professional and didn’t quit until they figured out the problem. It was a real puzzle to figure out why there was no electricity in the master bath and bedroom. Aaron was easy to talk to and he gets a total 👍.
Quality products and ready to help solve any issues.
Great people to work with. Staff very knowledgeable, pricing was great too. Steven and Thomas did a great job.